Support
Where to get help with Emberstore and what to include when you ask.
Support for Emberstore is on Discord. It is the place for questions, setup help and bug reports. There is no public issue tracker.
If you bought on BuiltByBit, a BuiltByBit conversation with zArrowTan works too.
What to include
- Your server software and version (the output of
/version). - What you did, what you expected, and what happened.
- Any console lines from Emberstore around that time.
- For a payment problem: the gateway, the order id from
/store admin orders, and what/store admin order <id>shows. - The relevant part of your config, with every key, secret and webhook URL removed.
Never post API keys, webhook secrets, the Litepay secret key, your Discord webhook URL or a dashboard login link. Anyone with them can act as your store.