Support

What to include

A question with the following gets answered faster, usually on the first reply:

• The EventPulse version, from the EventPulse ... enabled. line at startup
• Your server software and version, from /version
• The event from events.yml that is behaving oddly, or the whole file
• What you expected against what you actually saw
• Anything relevant from the console, the exact line rather than a paraphrase. Every rule and every failure in this plugin prints a line that names the player, the key or the command involved

Before you ask

• FAQ covers the questions that come up most often
• The console explains itself. A score on zero, a payout that gave nothing, an event that did not load and a reward command that does not exist are all named in plain words, so read it while the event runs
• /event list confirms what actually loaded before assuming a config change did not take effect, and /event start <id> with min-participants: 0 is the fastest way to see a whole event end to end

Reporting a bug

The same Discord covers bug reports. Include the same list as above. If it is about team mode, say which island plugin and version you run. If it is about counting, say which plugins touch block breaking on your server, since generator and protection plugins are the most common cause of a counting report that turns out to be a rule working as intended.