Support
Where to get help, what to bring with you, and the fixes for the problems people hit most.
Stuck on something? Ask. The quicker you bring the right details, the quicker it gets sorted.
Discord
Questions, bug reports and feature requests all go here. There is no public issue tracker.
Join discord.arrowtan.ccBuiltByBit conversations
Bought it on BuiltByBit and prefer to keep it there? Start a conversation from the store page.
Open the store pageBefore you ask
Three things answer most questions on their own, so bring all of them.
Run /flag debug
It reports which lookup method is in use, whether the country database is loaded and when it was built, the state of the HTTP endpoint, and the address the plugin actually saw for you. Copy the whole block.
Grab the relevant log
Your server log from startup, or from around the moment the problem happened. The plugin logs clear warnings for the two things that go wrong most, proxy IP forwarding and a clash with another tab list or nametag plugin.
Add the basics
Your server version, your config.yml, and whether you are behind BungeeCord or Velocity.
Check these first
Most problems have a known answer already.
Country codes instead of flags
This is the default and it is deliberate. Flag emojis do not render on a vanilla client.
Everyone shows the same country
Almost always proxy IP forwarding that is not set up.
Flag keeps disappearing or changing back
Another plugin is writing the tab list or nametags too.
Placeholders return nothing
Check PlaceholderAPI is installed and the placeholder is spelt right.
Missing character boxes
You are on unicode mode without a resource pack that draws flags.
Colour shows as text
Check the colour syntax. A bare #RRGGBB is printed as it is, use &#RRGGBB instead.
The FAQ covers the rest.