Support

Where to get help with AT-AuctionHouse and what to include so you get an answer on the first reply.

Discord

The support Discord is the place to go for everything: setup help, bugs, feature requests and pre-purchase questions.

Join the Discord

The fastest way to get an answer. Support, bug reports and feature requests all live here.

BuiltByBit conversations

If you bought AT-AuctionHouse on BuiltByBit, you can also start a conversation with zArrowTan there. Replies are slower than on Discord, so use it when Discord is not an option for you.

What to include

Every one of these turns a back-and-forth into a single reply.

Your server software and version

The full line, for example "Paper 1.21.4" or "Folia 26.2". /ah about reports the platform the plugin detected, which is worth pasting too.

The full console output

Not just the last line. Startup errors in particular tend to have the real cause several lines above the exception. Paste it to a text bin rather than into chat.

The relevant config

If it is a menu problem, the gui.yml block you edited. If it is a storage or cross-server problem, your DATABASE and CROSS-SERVER sections.

Redact your database password and your Redis password first.

What you expected and what happened

One sentence each. "I expected the sort button to say Oldest First, it says Last Listed" is enough to identify the issue immediately.

Never paste a database password, a Redis password or a licence key into a public channel. Blank them out before you share a config.

Before you ask

Two pages answer most questions on their own:

FAQ

The common problems, including the Vault and Folia startup failures.

Installation

Requirements and the correct install order.

Also worth checking: the console. The plugin logs a named warning for an unknown material in gui.yml, an unknown sound name, a missing menu block, an unknown language, an unknown search method and a failed Redis connection. Each one names the exact route or value that is wrong.

There is no public issue tracker. Discord is the only support channel, with BuiltByBit conversations as a slower second option for buyers there.