Support
Where to ask for help, and what to bring so the answer is quick.
Where to ask
Discord
The fastest route. Questions, bug reports and feature ideas all welcome.
BuiltByBit
Start a conversation on the store if you bought there and would rather not use Discord.
Please do not use store reviews for bug reports. A review cannot be replied to properly and it does not get your server working any faster.
Before you ask
Two thirds of reports are answered by FAQ, so it is worth a minute.
If the problem is still there, gather this:
The output of /dp version
It lists the plugin version, the hooks that are active, the pouch count and your server software and version. Paste it as text.
The console log
The full startup section for DeluxePouches, plus any error or warning around the moment things went wrong. Use a paste site, not a screenshot of a screen, and not a wall of chat.
The config in question
The pouch entry from pouches.yml, or the section of config.yml you changed. Paste
it as text so it can be read and corrected.
What you expected and what happened
One line each. "I right-clicked the legendary pouch, expected the portal animation, got nothing in chat and the pouch stayed in my hand."
Reporting a bug
Include everything above, plus:
- Whether it happens on a fresh config, if you can test that
- Whether it happens with no other plugins loaded, if you can test that
- Steps to reproduce it, in order
Both answers being "I do not know" is fine, say so. Half the information now beats perfect information tomorrow.
The plugin source is private, so there is no public issue tracker. Discord is the place for everything.
Feature requests
Welcome on Discord. It helps to say what you are trying to build rather than the setting you think you need, there is often already a way to do it.
Buying and licences
Licence problems, transfers and refunds go through the store you bought from: