Policies

1. Acceptance of terms

By using GameNest services you agree to these terms. If you do not agree, please do not use the service.

2. Service description

GameNest provides game server hosting, web hosting and Discord bot hosting. We may change or discontinue services with reasonable notice to customers.

• Game server hosting for various platforms
• Web hosting with cPanel access
• Discord bot hosting
• 24/7 technical support

3. Payment terms

Payment is due in advance. We accept major credit cards, PayPal and other approved methods. Unpaid invoices may lead to suspension or termination.

• Monthly, quarterly and annual billing cycles
• Automatic renewal unless cancelled
• Late payment fees may apply
• No refunds for partial periods except as stated in the refund policy

4. Account responsibilities

You are responsible for keeping your account details private and for all activity on your account.

• Keep login credentials secure
• Tell us immediately about unauthorized access
• Keep billing information accurate
• Comply with all applicable laws and regulations

5. Limitation of liability

GameNest is not liable for any indirect, incidental, special, consequential or punitive damages from your use of our services, including loss of data, revenue or profits.

6. Termination

Either party may end this agreement at any time. On termination, access to services ends and data may be deleted under our data retention policy.

7. Contact

Questions about these terms? Contact us at support@example.com.

1. Information we collect

We collect information you give us when you create an account, make a purchase or contact support.

• Personal information (name, email address, phone number)
• Payment information (processed by third-party providers)
• Account information (username, password, preferences)
• Communication data (support tickets, chat logs)
• Usage data (server performance, login times, feature usage)

2. How we use it

We use this information to:

• Provide, maintain and improve our services
• Process transactions and send related information
• Send technical notices, updates and support messages
• Respond to questions and support requests
• Monitor usage and trends
• Detect and prevent fraud and abuse

3. Information sharing

We do not sell or trade your personal information. We only share it as described in this policy:

• With service providers who help us run the business
• To meet legal obligations or protect our rights
• As part of a business transfer or acquisition
• With your explicit consent

4. Data security

We use technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction.

• SSL encryption in transit
• Regular security audits and updates
• Access controls and authentication
• Physically secured data centers

5. Your rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent where applicable

6. Contact

Questions about this policy? Contact us at support@example.com.

1. 48-hour money-back guarantee

New customers can request a full refund within 48 hours of purchase if they are not satisfied with the service.

The guarantee covers your first order only and must be requested within 48 hours of activation.

2. Refund eligibility

Refunds are available when:

• Downtime breaks the 99.9% uptime guarantee
• A technical issue cannot be resolved within 24 hours
• You were billed in error or charged twice
• You cancel within the 48-hour guarantee period
• A promised service feature was not delivered

3. Cancellation

Cancel any time from your client area or by contacting support. Cancellations take effect at the end of the current billing cycle.

• Immediate cancellation with a prorated refund during the guarantee period
• End-of-term cancellation for ongoing services
• Data backups kept for 30 days after cancellation
• No cancellation fees

4. Non-refundable items

• Domain registrations and renewals
• SSL certificates
• Setup fees, where applicable
• Services used for more than 48 hours, except SLA violations
• Promotional or discounted services, unless stated
• Third-party licenses and add-ons

5. How to request a refund

1. Contact support by ticket or email
2. Include your order number and the reason
3. Allow up to 24 hours for review
4. Approved refunds are processed within 5-7 business days

Refunds go to the original payment method.

1. Prohibited activities

You may not use our services for:

• Illegal activity or content
• Harassment, abuse or threats against others
• Spam, phishing or unsolicited messages
• Distributing malware or malicious code
• Copyright or intellectual property infringement
• Adult content or services, unless explicitly permitted
• Cryptocurrency mining without prior approval

2. Resource usage

Use server resources fairly:

• CPU should not consistently exceed allocated limits
• Memory must stay within plan specifications
• Use network bandwidth reasonably
• Respect storage limits
• No resource-intensive processes without approval

3. Content guidelines

Hosted content must comply with:

• Local and international law
• Copyright and trademark rules
• Community standards
• Platform-specific terms of service
• Age-appropriate content guidelines

4. Security requirements

• Use strong, unique passwords
• Keep software and plugins updated
• Use appropriate access controls
• Report security incidents promptly
• Follow responsible disclosure for vulnerabilities

5. Enforcement

Breaking this policy may result in:

• A warning and request to comply
• Temporary suspension
• Account termination
• Legal action where appropriate
• Cooperation with law enforcement

1. 99.9% uptime guarantee

We guarantee 99.9% uptime on all hosting services, a maximum of about 43 minutes of downtime per month.

Uptime is measured monthly and excludes scheduled maintenance.

2. Service credits

If we miss the uptime guarantee, you may be eligible for credits:

• 99.0% - 99.8% uptime: 10% service credit
• 95.0% - 98.9% uptime: 25% service credit
• 90.0% - 94.9% uptime: 50% service credit
• Below 90.0% uptime: 100% service credit or full refund

3. Response times

• Critical issues: 15 minutes
• High priority: 1 hour
• Medium priority: 4 hours
• Low priority: 24 hours
• General inquiries: 48 hours

4. Maintenance windows

• At least 48 hours advance notice
• Usually scheduled during off-peak hours
• Emergency maintenance may happen with shorter notice
• Maintenance windows are excluded from uptime

5. Performance

• Server response time under 100ms
• Network latency optimization
• Regular performance monitoring
• Proactive issue resolution
• Hardware refresh cycles

6. Claiming credits

1. Open a support ticket within 30 days of the incident
2. Describe the service interruption
3. We verify the downtime
4. Credits are applied to your next billing cycle