Contact
Talk to our team
Questions about a plan, a billing issue or a server problem. Pick a channel or send us a message.
Response times
Staff onlineAverage first reply
14 min
- Discord~5 min
- Tickets~30 min
- Email~2 hrs
Discord
Chat with staff and the community.
support@example.com
Help center
Browse answers to common questions.
Support hours
- Discord
- 24/7
- 24/7
- Live chat
- 9 AM - 11 PM EST
Send a message
We reply by email, usually within a few hours.
How do I access my server?
Login details arrive by email once your order completes. Sign in to the control panel at panel.example.com with those credentials.
Can I upgrade my plan later?
Yes. Upgrade any time from the control panel. Changes apply right away with prorated billing.
Do you offer refunds?
New orders are covered by a money-back guarantee. See the refund policy for the full terms.
How do I install mods or plugins?
Use the one-click installers in the control panel, or upload your own files over FTP or the file manager.
Ready to launch a server?
Pick a game and a plan. Your server is set up automatically.